Case Finnair: Advancing Risk Management in the Atlassian Environment

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Finnair, established in 1923, is one of the world’s longest-running airlines still in operation. The company serves over 80 destinations worldwide and is committed to achieving carbon neutrality in the long term.

Risk management is a critical component of the aviation industry, and Finnair sought to ensure that its processes were as efficient and compliant as possible. To enhance its risk management practices, the company decided to leverage Ambientia’s Atlassian Exploration consulting model, which facilitated a systematic adoption of the Atlassian environment to support risk management.

A Longstanding Partnership

Ambientia and Finnair have been collaborating on Atlassian solutions since 2007, with their partnership expanding and deepening over the years. This long-term cooperation has enabled the optimization of Finnair’s Atlassian environment to support various business needs, including risk management.

Assessing the Starting Point

The first step in the Atlassian Exploration process was to understand Finnair’s current operational landscape and identify key areas for development. Ambientia’s experts conducted a thorough assessment of Finnair’s Atlassian solutions and evaluated their suitability for risk management. Special attention was given to audit processes and the specific development needs of risk management.

Defining Clear Objectives

To ensure a focused development approach, Ambientia and Finnair defined concrete objectives:

  • Integration of technology risks with aviation safety risks to provide a comprehensive risk overview.
  • Compliance with technical and administrative requirements to ensure risk management practices align with industry regulations.

From Planning to Implementation

Ambientia worked closely with Finnair to develop an implementation plan that included:

  • Bridge planning: Defining the steps needed to transition from the current state to the target state.
  • Refining the risk management data model and workflow structure.
  • Creating a detailed roadmap with a weekly schedule, process descriptions, and reporting guidelines.

Results and Benefits

As a result of the development efforts, Finnair successfully implemented the Atlassian environment to support risk management. The full potential of Jira’s features is now utilized, enabling more efficient risk identification, management, and reporting. A multidisciplinary team ensured a smooth and seamless adoption of the new processes across the organization.

The collaboration between Finnair and Ambientia demonstrates how a strategic approach and the right tools can enhance risk management and strengthen an organization’s overall safety.

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