Design Services

Digital solutions that remain relevant far into the future are the result of a holistic approach.

We begin by examining the customer’s strategy. We also combine and analyse information from various sources and engage both key customer stakeholders and end users in the process.

Based on the insights gathered, we create a roadmap for a digital transformation programme that describes how the target state can be achieved. We adapt and scale proven operating models to meet each customer’s needs and circumstances.

Future Creation

When you want to maintain your competitiveness in a changing business environment and identify new service models.

Customer Experience Management Model

When you want to examine and develop the customer experience by leveraging the strengths of all channels as a whole. The outcome is a documented customer experience development plan.

Service Process Renewal

When your goal is to make internal processes such as HR, finance or project work more agile and streamlined. We identify the challenges in the current state and define the required changes and development activities. Finally, we implement the tool configurations and integrations needed to support the renewed process.

Leading the Transformation Journey

When you are considering a significant digital investment and need a trusted partner to guide your transformation journey. We identify strategic alternatives and find practical ways to realise the benefits of change.

A well-designed service is halfway done. Once you have decided to create a new digital service, we can help package and refine the service concept.

We engage key stakeholders and identify the cornerstones of the customer experience. We create a service prototype and validate it with end users. We produce the final user interface designs and prepare the handover to the implementation project.

Service Concept Design

When you have identified a need for a digital service and want a structured understanding of its features, implementation and deployment.

Creating and Testing a Service Prototype

When you want to quickly build and test a service and receive a concrete proposal for its MVP implementation.

Service UX and UI Design

When you need to create a user interface, visual identity and component library for a service, and potentially validate it with end users.

We provide expert guidance based on strong professional expertise, helping you identify development opportunities and determine how they should be advanced in practice. We evaluate the accessibility and usability of your service and deliver a clear list of recommended improvements.

Together with Ambientia’s data specialists, we can also analyse service usage data and identify improvements based on the issues highlighted by the data.

Service Accessibility and User Experience Audit

For organisations seeking rapid improvement recommendations for an existing service through an assessment of its user experience and/or accessibility.

Improving Service Accessibility

For organisations that need to ensure an accessible user experience for all user groups.

Continuous Data-Driven Service Development

For organisations that want to improve the user experience and conversion performance of digital services based on data. Development can be carried out either as a focused initiative or as an ongoing process.