Ambientia's Atlassian Services

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Ambientia is one of the few Platinum-level Atlassian partners in Finland. 

Since 2006, we have been collaborating with Atlassian to serve both private and public sector clients. Our mission in every project is to support our customers’ business and help them carry out daily operations smoothly and efficiently.

By choosing our Atlassian services, you can focus on your core business while we maintain, support, and develop your Atlassian environment together with you. Our expertise spans the entire lifecycle of projects, from licensing and maintenance to further development.

Our team is skilled in all Atlassian products, including Jira, Jira Service Management, and Confluence.

What Are Atlassian Products Used For?

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Atlassian products are widely used as tools to support business processes, offering versatile solutions for project management, software development, service management, customer service, teamwork, and information management.

  • Jira and Bitbucket are popular in software development for task management and version control - DevOps.
  • Jira Service Management supports service requests and customer support.
  • Confluence is a collaboration platform for knowledge sharing and documentation.

Atlassian tools are also utilized in various projects and internal communication within organizations. Their diverse features and integration capabilities make them a popular choice for many applications.

To meet evolving business goals and practices, Atlassian tools require continuous support and optimization.

What Does Atlassian’s Product Portfolio Include?

Atlassian’s portfolio includes a range of software and tools designed to support organizational processes, communication, and service requests. Key products include:

  • Jira A leading project management tool for tracking tasks, managing projects, and overseeing development.
  • Jira Service Management A service management platform for handling service requests, solving issues, and managing changes (ITIL-compliant).
  • Confluence A collaboration platform for sharing knowledge, documenting, and working together.
  • Bitbucket A code management and collaboration platform offering Git repository management, code reviews, and CI/CD tools for software development.

Together, these products create a comprehensive and versatile portfolio that supports teamwork, project management, customer service, and software development in various environments.

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Atlassian Licenses

Atlassian services are subscription-based. Licenses are tailored to meet different needs and use cases, depending on user numbers, purposes, and the chosen environment (e.g., Atlassian Cloud or Data Center).

Atlassian products can be enhanced with a wide variety of add-ons available on the marketplace. These extend functionality and improve user experience. Add-ons range from reporting and automation to user management and integrations.

At Ambientia, we manage Atlassian licenses for our clients, providing cost-effective solutions that optimally support their business goals and processes.

Atlassian License Management

License management is critical for ensuring efficient tool usage. It includes acquiring, monitoring, and updating licenses. Our services include:

  • Selecting suitable packages and managing purchases.
  • Tracking price changes and contract updates.
  • Monitoring license validity and renewals.
  • Addressing technological changes that impact future licensing needs.

By ensuring our clients have the right number and type of licenses at all times, we take the hassle out of license management, allowing organizations to focus on their core objectives.

Who Are Atlassian Products For?

Atlassian tools are ideal for a wide range of organizations, regardless of industry or size. They enhance efficiency in large organizations and help smaller companies improve project management, communication, or customer service processes.

For example:

  • Software development companies use Jira and Bitbucket for project and code version control.
  • Service and support teams use Jira Service Management for handling customer requests.
  • Confluence serves as a platform for collaboration and knowledge sharing.

Additionally, the Atlassian Marketplace offers thousands of add-ons to tailor tools to specific needs, from automation to integrations with other systems.

How Can Ambientia Help?

At Ambientia, we aim to help our clients achieve their business objectives while maintaining and developing their Atlassian environments. Our services include:

  • License Sales: Helping clients choose and acquire the right packages.
  • License Management: Continuous monitoring and updates.
  • Requirement Analysis: Comprehensive planning for new or extended use cases.
  • Implementation: Expert setup in cloud or on-premises environments.
  • Training: Online or in-person training tailored to your team.
  • Support: Dedicated experts for ongoing assistance.
  • Maintenance and Updates: Keeping tools optimized and up-to-date.
  • Further Development: Planning new use cases and implementing Atlassian tools in new areas.

Our Approach

Since 2006, Ambientia has delivered reliable solutions for installing, maintaining, and optimizing Atlassian applications. We work closely with both private and public sector clients, offering tailored project management to meet specific needs and goals.

We collaborate transparently and provide ongoing support for all Atlassian-related inquiries. Our Service Desk is staffed by experts with deep knowledge of Atlassian tools.

In addition to Atlassian services, we complement our support with other offerings, such as software development, integration expertise, analytics and data solutions, and service design.

Whether you’re expanding or just starting with Atlassian tools, Ambientia is here to support you.

Atlassian Platinum Solutions Partner

Contact Us

Our Atlassian Experts

Lasse Wahteristo

Lasse Wahteristo

Account Manager

+358 50 598 8919

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Timo Pötry

Timo Pötry

Head of Atlassian Consulting

+358 29 0010 500

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Tomi Kallio

Tomi Kallio

Enterprise Services Lead

+358 40 749 2051

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Get to know our Atlassian Team