At the Heart of the Atlassian Team: Long-Term Client Relationships, Great Team Spirit, and Top-Level Expertise

A Platinum Atlassian Partner with Over 18 Years of Experience

Our 12-member team brings together over 55 years of combined experience with Atlassian products. This deep expertise and experience are reflected in our client loyalty, with longstanding partnerships such as our collaboration with Finnair, which began in 2008.

"We’re an agile partner that doesn’t hide behind heavy processes."

Our clients stay with us, and so do our employees. Long-term customer relationships have provided a solid understanding of various industries, which is viewed as a competitive advantage. Some of our team members have been with Ambientia for up to 15 years. The team has grown over the past year, and we’re aiming for further growth next year.

A Day in the Life of an Atlassian Specialist: Combining Technical Expertise with Understanding People’s Needs

The daily work of an Atlassian specialist at Ambientia is full of variety, blending client meetings, technical solutions, and teamwork. Managers often spend more time in meetings, while specialists focus on productive tasks.

Collaboration is open, and everyone has easy access to each other’s expertise, creating efficiency and fluidity in daily operations.

The specialist role is both technical and versatile, encompassing:

• Task planning
• Customer communication
• Technical implementation
• Occasionally, project management

The work often includes research, information retrieval, preparing presentations, and configuring systems.

On a typical day, specialists may attend 1–5 client meetings, addressing diverse projects and tasks—sometimes for multiple clients in a single day. The role often involves managing several simultaneous projects and providing tailored solutions for clients’ needs. Tasks like configuring Atlassian tools like Jira and coding are central to the daily workflow.

The role balances intensive client work, independent problem-solving, and continuous interaction with both clients and the team.

Professional Growth Is Rewarding—Continuous Skill Development Is a Priority

Skill development is a core part of our Atlassian team’s culture. Together, the team plans an annual roadmap, highlighting key areas for growth, with every member contributing their personal goals. Regular collaboration and a low-threshold approach to seeking help ensure the collective expertise is always available.

"Every other Friday, we hold an internal knowledge-sharing session to teach tools and methods to those interested."

Projects are often approached in pairs, with regular partner rotations to ensure diverse perspectives and shared expertise. Team members also have opportunities to participate in Atlassian and third-party training programs and earn certifications.

Many find the most effective learning happens through client work—experimenting and applying skills in practice. Curiosity and a constant drive to learn ensure the team’s continuous growth. The availability of cross-team support is considered a significant strength at Ambientia.

"We have team members who actively follow Atlassian news, feature releases, and other updates, sharing key highlights with the team. These insights help everyone stay up to date with the rapidly evolving products."

Challenges of Specialist Work

While the role of an Atlassian specialist is rewarding and varied, it’s not without its challenges.

• Time management and a fragmented work rhythm are common hurdles.
• Customer diversity demands flexibility and adaptability to varying work styles and requirements.
• Managing overlapping projects and extensive systems can make workload balancing difficult.

Despite these challenges, the team’s strong dynamic and supportive atmosphere keep morale high.

Team Dynamics and Great Spirit Build Commitment

Excellent, productive, friendly, helpful, fair, and exceptional. These are the words team members use to describe their dynamic. The numbers back it up: the Atlassian team’s eNPS (Employee Net Promoter Score) was an impressive 70 in a recent wellbeing survey, with high marks for collaboration and psychological safety

"The team has great humor, plenty of helpfulness, and mutual understanding. Everyone feels comfortable being open about their challenges."

The strong team spirit has been built through shared successes and challenges over the years. Transparency and openness foster trust and connection.

The positive atmosphere is enhanced by supportive clients who value the team’s expertise and by effective leadership. As one employee put it, "No one sits in an ivory tower," creating a sense of equality and mutual respect that the team frequently mentions.

"The best part of our work is our amazing specialists and the clients who use Atlassian products."

Interested in new opportunities with Atlassian products?
Submit an open application, and we’ll get back to you when recruitment begins again.