Trust and Collaboration – Our Customers’ Experiences with Ambientia

Excellent Recommendation Rate – NPS 74 

The key result of the survey was an excellent NPS (Net Promoter Score) of 74.
It reflects a high level of trust and our customers’ strong willingness to recommend Ambientia — clear proof of genuine partnership and satisfaction with our work together.

“This result means a lot to us. Recommendation is the strongest signal of trust — it shows that we’ve truly succeeded in working together and creating real value for our customers,” says Timo Humalamäki, Head of Business Development at Ambientia.

The Quality of Collaboration Stands Out

The survey results show that Ambientia’s greatest strengths lie in the quality of collaboration.Customers gave exceptionally high ratings in the following areas:

• Trust and Collaboration – 4.69 / 5
• Enjoyment of Collaboration – 4.68 / 5

These figures describe the Ambientia way of working — in close interaction with the customer, moving together toward shared goals.

“Customers often emphasize how easy and pleasant it is to work with Ambientia. That’s important feedback for us: smooth collaboration is a prerequisite for impactful outcomes. For me, it’s crucial that we are seen as a true partner, not as a traditional supplier,” adds Timo Humalamäki.

Commitment to Customer Success in Action

Another strong area was Commitment to Success – 4.41 / 5. Customers recognize that Ambientia doesn’t just deliver what’s agreed — we are genuinely committed to our customers’ success.

In practice, this means that our experts are not afraid to challenge the original plan, bring in new ideas, and help customer teams develop their operations over the long term. This strong commitment is also reflected in Ambientia’s long-term partnerships, where collaboration often continues through multiple projects and years.

Market Understanding as a Focus Area for Growth

A slightly lower, though still positive, rating of 4.18 / 5 for Market Understanding gives us a clear direction for development.

While the result is good, we want to deepen our understanding of markets and industries even further. We recognize that our customers’ business environments are evolving rapidly — and it’s our job to stay one step ahead.

“As markets change, we must continuously renew our own understanding. That’s an ongoing challenge for any consultant, but by staying curious, open-minded, and working closely with our customers, our market understanding keeps improving.
This enables us to provide even more relevant insights and solutions for strategic decision-making,” says Timo Humalamäki.

Trust and Continuous Improvement Go Hand in Hand

The results confirm that Ambientia’s greatest strength lies in the quality of collaboration and the ability to build trust. When teamwork flows smoothly, it also creates tangible business value that our customers appreciate.

At the same time, the survey serves as a mirror — helping us identify where we can grow and how we can deliver even more value in our customers’ daily operations.

Customer feedback is one of our most valuable sources for continuous improvement. Every comment and rating helps us do better — and ensure that collaboration with Ambientia remains just as trusting, inspiring, and effective in the future.

Thank You for Your Trust

We want to thank all our customers who took the time to provide feedback.
Every response helps us better understand how we can continue to be an even stronger partner.

Collaboration is not based solely on contracts or projects — it’s built on trust and a shared desire to succeed. That is precisely what shines through in the results of this year’s first customer satisfaction survey.

“Ambientia has nearly 30 years of experience as a digitalization expert supporting our customers’ growth. I’m happy to see that our long history and strong customer-centric culture are reflected in these excellent satisfaction results.
We are a high-quality, reliable, and professional partner — yet still the right size to stay close to our customers and truly care about developing their business through our services.” – Olli Porola, CEO, Ambientia