Managed Services

Ambientia’s Managed Services ensure your digital services remain operational, secure, and up to date.

Our offering spans everything from design to maintenance — including 24/7 monitoring, minor development, capacity management, and safeguarding the software’s lifecycle.

Keeping Your Digital Services Running

At the heart of our Managed Services is your business continuity. We ensure that your applications run without disruption, your environments stay performant, and your security remains under control.

From a single provider, you get:

Application support & user support — resolving issues, managing software lifecycles and licenses
Operation services (NOC) — monitoring, reacting to alerts, and maintaining the technical environment
Capacity management — scalable cloud solutions across AWS, Azure, and Google Cloud
24/7 monitoring & response — securing availability and performance of critical services around the clock

Application & User Support

We make sure that our clients’ business-critical applications function reliably and that their use is smooth and efficient. Our lifecycle management service ensures that the security of the service is handled both now and in the future.

We also monitor third-party applications and their updates, and carry out related patches and installations. Support may include investigating application errors and making small, client-requested modifications.

Ambientia’s support covers, for example:

User support
Software lifecycle management
Application security
Application performance
Software licensing
Software updates

Operation Services (NOC)

We guarantee a reliable technical environment for all ICT solutions. With operation services, we ensure uninterrupted service. We adapt flexibly to different client needs while maintaining a high level of security.

Ambientia’s NOC services include:

Monitoring services and reacting to alerts
Backups
Security updates for environments
Lifecycle management of environments
Technical support and management of cloud environments

Capacity Management

We assist in selecting the most appropriate public cloud solutions for clients’ capacity needs. We provide capacity delivery across the leading public cloud providers.

We manage cloud adoption, capacity planning, and continuous maintenance.
Additionally, we offer expert services such as cost control and optimization of cloud environments.

Public cloud providers we work with include:

Amazon Web Services (AWS)
Microsoft Azure
Google Cloud

24/7 Monitoring & Response

Our Managed Services can be extended to full 24/7 coverage. If your web service is business critical and must operate continuously, we recommend this extension.

Technologies

In our client implementations, we commonly use public cloud, cloud-native, and open source technologies. On the platform side, we favor modern, software-driven solutions and container technologies whenever it is project-wise sensible.

We are strategic partners with, for example, Amazon Web Services and Red Hat, and we use their technologies extensively in our solutions.
We provide expertise in, among others:

Red Hat Enterprise Linux
Amazon Web Services
Microsoft Azure
Google Cloud
Docker, Kubernetes, OpenShift
Terraform, Ansible
PostgreSQL, MySQL

Service Throughout the Software Lifecycle

Our services cover every stage of a software’s life:

Design and implementation together with client teams
Deployment and a managed handover into Managed Services
Maintenance, monitoring, and development for the full lifecycle

If needed, we also take over a client’s existing systems. A takeover project may include auditing the current state, documenting systems, migrating environments and integrations, and organizing monitoring and backups.

Ambientia Service Desk — Customer Support for You

Ambientia’s Service Desk is the first point of contact for application support and operation service tasks. A dedicated Service Desk team handles requests — always a human, never a robot. No wonder satisfaction with Ambientia’s Service Desk has reached 4.9/5.

The Service Desk not only receives tickets, but also resolves issues, provides user support, and implements light changes to supported systems.